Give the agent the right context
A useful agent needs access to relevant, current information: approved product descriptions, CRM fields, process rules and knowledge documents. Without that context, fluent text can still be wrong or unhelpful.
Set boundaries before actions
Separate low-risk assistance from consequential actions. Research and drafting can often be automated more freely. Sending external messages, changing customer records or making commitments should have explicit controls and, when appropriate, human approval.
Design for exceptions
Real workflows contain incomplete data, conflicting records and unusual requests. Define what the agent should do when it is uncertain: ask for clarification, stop or hand off to a person.
Prove value with a small pilot
Pick one workflow and evaluate accuracy, time saved and how often humans need to correct the result. Expand only after the system performs reliably. The goal is better capacity and consistency, not autonomy for its own sake.